Product Returns & Exchanges

To ensure customer satisfaction, if you find any damaged or incorrect items ordered from this website, please contact us via WhatsApp or phone (518 93 518) within 7 business days of receiving the goods. We will contact you as soon as possible to handle the matter.

Returned or exchanged products must be returned in their original packaging, along with all accessories. Products with any defects or expired items will not be accepted. Customers are responsible for returning the goods to the designated address during office hours.

Life Impact Medical reserves the right to make the final decision regarding returns and exchanges.

Product Warranty

Most Life Impact products come with a warranty. Most products have a one-year free warranty, and some products may have a warranty period of more than one year. Please refer to the product webpage for details.

Product Repair

Please keep the original receipt after purchasing from Life Impact Medical.

Any product damaged within the warranty period will be repaired free of charge; parts will be charged separately. However, in the following circumstances, Life Impact Medical reserves the right to charge customers additional repair fees:

1. Damage to the product caused by misuse, negligence, or accidents such as natural disasters or human-caused incidents;

2. The product has been opened or repaired and modified by personnel other than our company's technicians;

3. The product's serial number has been altered, defaced, or removed;

4. The product is not installed according to the manufacturer's instructions;

5. The customer fails to provide a purchase receipt or has no online registration record;

6. Damage caused by improper use, unauthorized modification or disassembly, failure to operate the instrument according to the user manual, or use of the specified power supply;

7. Malfunctions caused by relocation or transportation after installation;

8. Accessories such as exterior materials and consumables (e.g., batteries, tires, seat cushions, heating pads);

9. Mechanical wear and tear.

After the warranty period expires, repairs will be charged separately. Please contact us for details. All repaired products will have a 90-day warranty period for the replaced or repaired parts. If the product's warranty period is longer than 90 days, the warranty period will apply.

Products with any parts replaced or modified by the customer are not covered under warranty.

Generally, repairs take seven to ten working days. We will contact the customer as soon as the repair is complete.

Overseas Shopping Repair

All the above repair terms also apply to customers who purchased overseas. However, the product must be returned to our Hong Kong repair center by the customer for free repair. The customer is responsible for all round-trip shipping costs. Please contact us via email before sending your goods to confirm details.

Repair Center Address: Room 1112, 11/F, Wing On Plaza, 62 Mody Road, Tsim Sha Tsui, Kowloon